Privacy Policy

Your privacy is of paramount importance to us. We will only collect and use your personal data in strict accordance with the terms outlined in this Privacy Statement.

1. We collect your information only when necessaryor in connection with the execution of a transaction.
2. We retain your information only as required by applicable lawor to fulfill the purpose for which it was collected.

You may browse our website without providing any personal information. When visiting the website without logging into a user account, your browsing activity is anonymous, and we will not be able to identify you.

We welcome your feedback. Should you have any comments or suggestions, please contact us via email at: service@mail.ecxwikd.com

1. Collection of Personal Data

The Company does not sell, share, or trade customer data with any third parties. Any personal data collected via our online platform is disclosed solely within the Company Group for internal operational purposes.

When you create an account with us, we will collect the following basic personal information:

1. Full Name
2. Shipping Address
3. Email Address
4. Contact Phone Number
5. Date of Birth
6. Gender

1.1 Purposes of Data Usage

The personal data we collect will be used for the following purposes:

1. To arrange delivery of the products you have purchased from us
2. To provide real-time updates on order fulfillment status and deliver customer support services
3. To share product-related information with you
4. To process your orders, and provide services or information as requested by you or via our website

Additionally, we may use the information you provide to:

• Manage and maintain your user account
• Verify and process online payment transactions
• Review information downloaded from our website
• Identify website browsers and conduct user behavior statistics
• Send you relevant product or service information that we believe may be of interest to you, unless you opt out of receiving such communications
• Share your name and address with trusted third parties (e.g., courier companies or suppliers) to facilitate order delivery

Note: Courier companies may require you to provide your ID number to support customs clearance procedures and facilitate international export processes.

We may retain your order information for record-keeping purposes. For security reasons, we are unable to retrieve this information on your behalf directly. You may log into your account at any time to access, view, and manage your order details, personal addresses, bank information, and newsletter subscriptions.

It is your sole responsibility to keep your personal information and account credentials confidential and prevent unauthorized third-party access. The Company shall not be liable for any losses arising from the improper use or disclosure of your account password.

2. Security of Personal Data

The Company is committed to ensuring the security and confidentiality of all collected personal data. We protect your information through the following measures:

1. Restricting internal access to personal data to authorized personnel only
2. Maintaining up-to-date technical safeguards to prevent unauthorized access to our computer systems and data repositories
3. Securely destroying your personal data when it is no longer required for the purposes for which it was collected

For processing your financial information, we utilize 128-bit Secure Sockets Layer (SSL) end-to-end encryption technology. This high-level security measure is internationally recognized and would take trillions of years to decrypt through brute-force methods.

3. Disclosure of Personal Data

The Company will not share your personal information with any external organizations, except for trusted third-party service providers engaged to facilitate order delivery on our behalf.

In exceptional circumstances, we may be required to disclose personal data, including:

• When we have reasonable grounds to believe that such disclosure is necessary to prevent threats to life or personal safety
• When required for law enforcement purposes or to comply with a legal obligation

If you believe that the Company has violated the terms of this Privacy Statement, please contact us via email at: service@mail.ecxwikd.com

4. Changes to This Privacy Statement

The Company reserves the right to modify or update this Privacy Statement at any time without prior notice. We encourage you to review this statement periodically to stay informed about how we protect your privacy.

5. Privacy-Related Complaints

If you are dissatisfied with our privacy practices or the handling of your privacy-related complaints, please contact us via email at: service@mail.ecxwikd.com