Shipping Terms
1. Payment Method
You may select products based on your preferences and place orders using Cash on Delivery (COD). For returns, please refer to our Return Policy outlined below.
If you have any questions after receiving your order, please contact our online customer service for assistance!
2. Shipping Terms
2.1 Shipping Fees
- Free shipping on all orders.
2.2 Processing & Dispatch Time
After your order is successfully placed, we will process and dispatch items in the order they are received.
- Processing time: Approximately 3 working days.
- Dispatch is available on weekdays, weekends, and public holidays (no restricted dispatch windows).
2.3 Estimated Delivery Time
- You will typically receive your order within 7–10 working daysfrom the date of dispatch.
2.4 Delivery & Signing Instructions
1.When placing an order, please provide a valid delivery address and contact phone number where you (or an authorized person) can sign for the package.
2.Upon delivery, please inspect the package on the spot to verify:
- Integrity of the outer packaging (no damage or tampering).
- Consistency between the received items/quantity and your order details.
- Completeness of the packing slip/invoice.
Note: Do not open the product packaging before signing. If the outer seal is damaged or torn, you have the right to refuse acceptance.
3.If you are unable to sign in person, you may authorize a third party to accept the package on your behalf—they must follow the inspection requirements above. Couriers are only responsible for delivering to the specified address; any individual at the address (e.g., receptionist) may sign for the package, and we cannot guarantee delivery to a specific person.
4.Order Modifications: For security reasons, orders cannot be modified after confirmation. Please ensure your delivery address and phone number are accurate when placing an order. We apologize for any inconvenience this may cause.
5.Undelivered Orders: Orders that cannot be delivered due to insufficient or incorrect information will be held by the courier for 5 working days. We will notify you via email—please reply to the email or contact customer service to resolve the issue. If no response is received within 5 days, the order will be returned to our warehouse, and a full refund will be processed. We appreciate your understanding.
3. Return & Refund Policy
3.1 Eligibility for Returns/Refunds
- Full refunds are available if the received product is defective or non-functional.
3.2 General Conditions
- Return and refund terms are subject to the product-specific details stated on the sales page and during the ordering process.
- Returned items must maintain the original condition—including all products, gifts, accessories, packaging, and accompanying documents (e.g., invoices). If a physical invoice was provided, it must be returned with the item. You may also be required to sign a credit memo or other documents as mandated by applicable laws; failure to comply may result in the rejection of your return/refund request.
3.3 Refund Processing
- If you request a return/exchange, or if we are unable to accept your order (in whole or in part), or if the contract is canceled for any reason, we will process the refund in accordance with applicable laws and regulations, including issuing necessary documents (e.g., invoices or credit memos) on your behalf.
4. Shipping FAQ
Q1: Can I specify a delivery time when placing an order?
A1: Delivery time windows vary by the logistics provider specified in your order’s shipping information.
Q2: How can I file a complaint about a courier?
A2: Please contact the local service hotline of the logistics provider listed in your order’s shipping details.
Q3: How long will it take to receive my order?
A3: Under normal circumstances, delivery takes 7–10 working days from the date of dispatch (excluding weekends and public holidays).
Q4: What should I note when inspecting and signing for the package?
A4: Ensure the outer packaging is intact. You have the right to refuse acceptance if the package is damaged or tampered with.
Q5: Do I need to provide identification to receive the package?
A5: No. Couriers are only responsible for delivering to the specified address—any individual at the address (e.g., receptionist) may sign for the package, and we cannot guarantee delivery to a specific person.
Q6: What if my order is signed for by someone else without my permission?
A6: Please contact the relevant logistics provider using the local customer service contact information in your order’s shipping details.
Q7: How can I track the delivery status of my order?
A7: Track your order via the logistics provider’s official platform using the shipping information provided in your order confirmation.
For further clarification on any terms or shipping-related issues, please contact us at: service@mail.ecxwikd.com
Customer Service Channels: Online Business Service, Customer Service Email Service Time: 8:00-17:00 (Singapore Time, UTC+8)