Return & Exchange Policy

The Company offers a 7-day return/exchange guarantee for eligible products, calculated from the actual date you receive the goods.

1. Eligibility for 7-Day Return/Exchange

You may apply for a return or exchange if:

1. The product has inherent quality defects;
2. The product is damaged during transportation;
3. The delivered item is incorrect (does not match the product you ordered), and the item remains unused/unaltered (without affecting secondary sales).

2. Exceptions to the 7-Day No-Questions-Asked Return

The 7-day return policy does not apply to the following cases:

1. Personalized or custom-made products;
2. Products that have been used (electronic products are deemed "used" once powered on);
3. Products with wear and tear on their main body, functional parts, or accessories;
4. Loss or severe damage to the original outer packaging (excluding normal unpacking) that materially affects secondary sales;
5. Products unsuitable for return due to their nature, for which you confirmed your understanding at the time of purchase;
6. Other circumstances where the product is not in its original condition and cannot be resold.

3. How to Apply for a Return/Exchange

3.1 Returns/Exchanges for Personal Reasons

• Submit your request via email to the after-sales service center within 7 days of receiving the goods.
• The product must be unused/unaltered and in its original condition (without affecting secondary sales).
• Our after-sales team will review and confirm your request within 1–3 working days of receiving your email.
• You are responsible for all freight costs associated with the return/exchange.

3.2 Returns/Exchanges for Quality or Shipping Issues

• Submit your request via email to: service@mail.com(after-sales service center) within 7 days of receiving the goods.
• Our after-sales team will review and confirm your request within 1–3 working days of receiving your email.
• The Company will bear all freight costs associated with the return/exchange.

3.3 Return & Refund Process

• Contact the courier company directly to arrange the return within 7 days of receiving the goods.
• Once the courier confirms receipt of the returned item, we will be notified to initiate the refund process.
• Refunds will be processed and completed within 15 working days from the date we receive the returned goods.

4. Required Information for Return Requests

When submitting your return/exchange application (via email or 24/7 online customer service), please include the following details:

• Order Number
• Full Name
• Contact Phone Number
• Reason for Return/Exchange